returns + exchanges

 

returns
purchases from our store, both retail and wholesale, are final sale. however, if there are obvious signs of damage made to your item due to shipment, we may be able to provide a replacement at our discretion.

please send inquiries regarding returns/exchanges to us at hello@hupomeno.org

 

refunds
if there is a substantial circumstance we can make a refund based on our discretion.

if approved, your refund will be processed and credit will be applied to your credit card or original method of payment, which typically takes about one week to appear on your bank statement.

please allow 5-10 days for a completed refund to be posted. 

 

exchanges
we currently do not offer exchanges. items are only eligible for replacement if damaged or if defective prior to shipment.

if your item is damaged due to shipping, a replacement may be issued upon request and proof of damage must be provided. please email these requests to hello@hupomeno.org

 

sale items
sale items are final sale.